On the positive side they offer an easy to read contract agreement to customers and generally, like most alternative suppliers, can offer customers on default service savings.
On the negative side, they rarely offer fixed rate contracts or a variable product tied directly to the wholesale electricity market. Instead, they offer what they call a “Glacial Index” rate. The Glacial Index rate is essentially a floating rate that has no boundaries as to how high it can go. Furthermore, they require their customers to lock in for a term of 12 months or more. With a floating rate product such as this there should be no need to have to commit to a 12 month term agreement.
If you’re a small business looking for savings on your electricity bill and are still on default service, you will most likely save some money by signing with Glacial Energy in the short term, however I would caution that in the long term they can increase your rate at any given time if you are on their Glacial Index product.
More serious consumers should look to compare electric rates and sign a contract with a provider that offers a fixed rate or a floating index rate that is tied directly to the wholesale market in which case you are taking a calculated risk. The Glacial Index is random risk with Glacial having all of the power to increase the rates at anytime.